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Accessibility Statement

The Clover School Website Accessibility

At The Clover School, we’re committed to creating a welcoming and inclusive experience for everyone who visits our website. Accessibility matters to us, and we want every member of our community—past, present, and future—to be able to explore our online presence with ease.

Our Commitment

We’re working to ensure our website meets the Web Content Accessibility Guidelines (WCAG) 2.0, Level AA. These internationally recognized standards help make digital content more accessible for individuals with disabilities and improve usability for all visitors.

How We're Doing

We’ve designed The Clover School website with accessibility in mind and continuously work to maintain and improve it. While we believe we’ve met our Level AA accessibility goals, we know there’s always room to grow.

Your Feedback Matters

If you’ve encountered any accessibility challenges or have suggestions for improvement, we’d love to hear from you. Your feedback helps us create a better, more inclusive digital space for everyone.

Contact Us
📞 Phone: (416) 781-4449
📧 Email: info@thecloverschool.com

Thank you for helping us build a more accessible and connected community.

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Feedback Process

The Clover School's Feedback Process

Step 1: Receipt & Acknowledgment

  • We will acknowledge all feedback within 2 business days using the individual’s preferred communication method.

  • We will confirm understanding of the feedback or complaint and outline the response timeline.

Step 2: Review & Investigation

  • We will forward the feedback to the relevant department or accessibility coordinator.

  • We will investigate the issue, consult with the feedback provider if clarification or further information is needed, always using their preferred format or communication support.

Step 3: Response

  • We will provide a comprehensive response within 10 business days, or sooner if possible.

  • The response will include:

    • Summary of the issue raised

    • Actions taken or planned to address it

    • Alternative supports offered, if applicable

    • Contact information for follow-up

  • If more time is required, we will notify the individual with the reason and revised timeline.

Step 4: Implementation & Follow-Up

  • We will implement agreed actions such as policy updates, physical accessibility improvements, or staff training.

  • We will confirm with the individual that the issue has been addressed satisfactorily.

  • We will document all actions and communication for accountability.

6. Public Notification of Feedback Process

The Clover School publicly informs all stakeholders about:

  • The availability of the feedback process through multiple accessible channels (website, service counters, newsletters, notice boards).

  • The availability of alternative formats and communication supports for the feedback process, free of charge, upon request.

7. Training

All Clover School staff are trained on:

  • Receiving and processing feedback respectfully and efficiently.

  • Recognizing and offering accessible communication supports.

  • Maintaining confidentiality and dignity in all interactions.

8. Monitoring & Continuous Improvement

  • We will maintain a feedback log to track issues, responses, and resolution timelines.

  • We will analyze trends regularly to identify systemic barriers or areas needing improvement.

  • We update our policies and training based on feedback outcomes and evolving standards.